General
These terms and conditions apply to all purchases made through our website, www.rebareba.com, and outline your rights and obligations as a customer. By accessing or using this site, you agree to be bound by the terms detailed below. We reserve the right to update, modify, or replace any part of these terms at any time. Continued use of the website following any changes constitutes your acceptance of those changes.
Product availability
All products featured on our website are subject to availability. While we do our best to keep inventory accurate and up to date, occasional fluctuations may occur due to high demand or supply chain variations. If an item becomes unavailable after your order is placed, we will notify you promptly and offer the option of a full refund or an alternative selection if available.
We reserve the right to limit quantities per customer and may cancel orders where stock is no longer available or where pricing errors have occurred.
Pricing and payment
All prices displayed on the site are inclusive of applicable taxes unless otherwise stated. Prices may change without notice due to currency fluctuations or changes in market conditions. The final price of your order, including any shipping costs, will be calculated at checkout. Payment is required in full at the time of purchase, and we accept various methods, including credit/debit cards, PayPal, and other payment options specified on the website. You may also choose to pay in instalments using Klarna, subject to eligibility and Klarna’s own terms and conditions.We use secure payment processing to ensure the safety of your financial information. In case of fraudulent transactions or payment issues, we reserve the right to cancel your order. If a pricing error occurs, we will notify you before shipping the product, and you will have the option to accept the corrected price or cancel the order.
Shipping and delivery
We are pleased to offer complimentary shipping on all orders, both within the UK and internationally. All orders are processed within 1–2 business days before dispatch. Once shipped, you will receive an email with tracking information to follow your order’s journey. Domestic orders are delivered via Royal Mail or DHL and typically arrive within 2–5 working days. International orders are also shipped via Royal Mail or DHL and generally arrive within 4–10 working days, depending on the destination. Please note that international customers are responsible for any customs duties or import taxes that may apply, as these fees are not included in our prices or shipping. At this time, we do not offer express or next-day delivery. Once your order has been dispatched, you will receive tracking information so you can monitor your package’s progress.
Returns and refunds
Due to the bespoke and delicate nature of our jewellery, we do not offer returns or refunds. This policy ensures that every item remains untouched, exclusive, and upholds the highest standards of quality and hygiene. If, however, your order arrives damaged or incorrect, please contact us at info@rebareba.com within 14 days of delivery and we will do our best to resolve the issue. In such cases, we may accept a return for store credit or a replacement. Please note that we do not issue refunds, and return shipping costs are the responsibility of the customer. If a refund is approved in exceptional circumstances, it will be processed within 4–16 days.
Intellectual property
All content on this website, including jewellery designs, product imagery, brand elements, written copy, logos, and overall visual identity, is the exclusive property of rëba rëba and is protected under intellectual property and copyright laws. Our designs are original creations and may not be reproduced, copied, modified, or distributed—digitally or physically—without prior written consent. Any unauthorised use of our intellectual property, whether for commercial or personal purposes, will be regarded as infringement and pursued accordingly. We reserve the right to take legal action in instances where our creative work, branding, or visual assets are misused or misrepresented.
Limitation of liability
While we take great care in ensuring the accuracy of our product descriptions, photography, and overall customer experience, rëba rëba shall not be held liable for any direct, indirect, incidental, or consequential damages that may result from the use of our website or products. This includes, but is not limited to loss of data, loss of profit, or interruption of business. We do not guarantee that access to our website will be uninterrupted or error-free, and we are not responsible for any issues that arise from external service providers, such as payment platforms or delivery carriers. Use of our website and products is at your own discretion and risk. By placing an order, you agree to these terms and accept full responsibility for the way in which our products are used.If you experience issues with your purchase or our website, please contact us directly so that we can address the matter promptly.
Privacy and data protection
When you place an order or subscribe to our mailing list, we collect personal information such as your name, email address, and shipping details. This information is used solely to process your order, communicate with you, and provide relevant updates. We do not sell, rent, or share your information with third parties, except as required to complete your transaction — such as payment providers and shipping carriers. We do not store any payment details on our servers. You can unsubscribe from our marketing emails at any time by using the link provided in our emails. By using this site, you consent to the collection and use of your information in accordance with this policy.